DaySmart is an online appointment scheduling tool utilized by human resources staff across the state. The tool allows job applicants to schedule, reschedule, and cancel interviews 24/7 with reliable, easy-to-use online booking. It improves operational efficiencies and the applicant experience. Issues or questions about DaySmart can be directed to Karla King karla.king@wisconsin.gov or Olga Bilinson olga.bilinson1@wisconsin.gov in BMRS.
How to Address/Troubleshoot System Issues
- Alert your agency Primary Recruiting Contact so they can connect with PRC/BMRS/HRIS group in TEAMS chat.
- Use chat function within DaySmart to troubleshoot issues directly with Tech Support.
- Escalate issues by contacting DOADPMBMRS to contact DaySmart directly.
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Access TruView - select "TRU365 Client Login" in the top menu
General Background Check Policy ~ WHRH 246- Refer to agency policies for specific check requirements by classification or position.
- Sec. 246.130 Agency Background Check Procedures.
- Sec. 246.140 Background Check Resources (use as needed to perform additional checks not provided by DOJ or TruView.)
- In-state checks thru DOJ.
- For candidates that haven't lived outside of WI (run SSN trace with TruView first to determine if appropriate.)
- Sex Offender Registry.
- “Caregiver" check, if applicable.
- Out-of-State checks thru TruView.
- For candidates that have lived outside of WI.
Standard Package Items | Optional Add-ons to Standard Pkg |
Typical Background Check Steps
- Use TruView to run the SSN trace – it will highlight/recommend checks to be run based on results.
- If candidate has lived both in and outside of WI within the past 7 years:
- Select Standard Package and choose optional items if needed.
- Defer to agency policies to determine whether In-State checks thru DOJ for specific WI records are required.
- If candidate has only WI records within the past 7 years, run an In-State check thru DOJ only.
General Recommendations:
- The Standard Package includes the Global Watch List which is different from an International Check. If flagged, follow agency process to determine next steps.
- International Check is an optional add-on apart from the Standard package. Typically, this is not needed; these tend to be unreliable and can take much longer to process.
- Optional Items may be added to the Standard Package at additional cost.
- Professional Licensure – recommend using DSPS for WI check, if OOS then may use TruView.
- Education – recommend asking candidates to provide official transcripts if required.
- Use of TruView's Adverse Action process is recommended to comply with FCRA requirements. The process was reviewed and approved by DOA Legal.